Zippers & Sewing Thread · Customer Feedback & Order Sheet
Your login is created by Fortune Zipper Ltd. If you do not have one yet, please ask your FZL marketing contact.
Enter the email ID and mobile number that FZL saved for your login. You will see your username and your password hint, and you can ask FZL to reset your password.
Dear Valued Customer,
Thank you for selecting Fortune Zipper Ltd as your supply partner. It is our great pleasure to provide you the best quality service and product at all time. Your assistance in completing this form is greatly appreciated. Your heartiest feedback will help us to serve you better and enable us to work on improving our service and product. Thank you
Your feedback has been received.
Enter your order details below. You can also attach your own order sheet and a swatch / reference. Use Preview / Print for a copy on your own letterhead. Our marketing team will review your request and confirm with a Proforma Invoice (PI).
Your reference:
We are sorry something is not right. Please tell us about the problem and attach clear pictures. Our QC team will investigate, find the root cause and come back to you with a solution. You can follow every step here.
Your complaint number:
Our QC team will acknowledge it within 1 working day. Follow the progress in “My complaints” below.
Choose a new password for your account.
A team leader signs in from the “FZL staff sign-in” link, creates the logins for his / her own customers' merchandisers, and sees only those customers' orders, feedback and activity. Customers with no team leader are seen by you only.
One login per merchandiser. Several merchandisers can belong to the same customer – type the same customer name (pick it from the list).
Every party with its marketing executive and merchandisers. Open a party to add a merchandiser or create his / her login – name, mobile and email fill in by themselves.
Saves every record – customers, team leaders, company profiles, orders, complaints, feedback, activity log and settings – as ONE dated file. No passwords inside. Keep it in your App Backups folder on Google Drive. Attached pictures / order files stay in Netlify.
Loads once (from “MKT & party” and the merchandiser list) and creates a login for each marketing executive – temporary password, to be changed at first sign-in. Nothing that already exists is overwritten. New parties and executives can be added any time later.
Lead times are counted in working days. A colour's delivery date = the day its swatch is attached + the lead time for its order type. The overall date is counted from the order date and is shown to the merchandiser at the top right of the order sheet.
Changes apply to new orders and to swatches attached from now on. Dates already fixed on existing orders do not change.